‘Leveraging AI is Table Stakes’ in 2024, says CAHRS Advisory Board Member

Human Resource Executive's "‘Leveraging AI is table stakes’ in 2024, say leading CHROs" includes thoughts from CAHRS Advisory Board Member and Executive Vice president and Chief Human Resources Officer Marlon Sullivan of Johnson Controls, who has seen a zest for tech adoption in his workplace, which has already implemented artificial intelligence (AI) in many aspects of its operational capacities.

His human resources team currently collaborates with generative AI to mine insights from employee surveys and craft job descriptions. His department has also launched a conversational AI virtual avatar to respond to questions previously answered by employees.

“There is a dichotomy between those who embrace and those who are hesitating,” said Sullivan. He believes in guardrails for the eager and risk-free opportunities for others, considering them crucial during this early phase of handling gen AI. Leveraging experimentation will help build a culture of responsible usage and illuminate unseen impacts on the future of work, according to Sullivan.