Rosemary Batt

People/Faculty
Alice H. Cook Prof of Women and Work
Human Resource Studies
Missing alt

Contact

133 Statler Dr - 169 Ives Hall Faculty Wing
Ithaca, NY 14853
United States

Tel
+1 (607) 254-4437
CV
Rose Batt's CV
Websites
http://www.globalcallcenter.org
Overview

Rosemary Batt is the Alice Hanson Cook Professor of Women and Work at the ILR School, Cornell University. Recent research focuses on the processes and outcomes of financialization in healthcare. Her work examines new forms of ownership -- including private equity, franchising, outsourcing, and subcontracting of work. She specializes in management and employment relations in service industries, especially healthcare and other essential services. Batt received her BA from Cornell University and her Ph.D. from the Sloan School of Management, MIT. She has published over 100 books, book chapters, and articles on management and employment relations issues. She is co-author with Eileen Appelbaum of Private Equity at Work (2014) and The New American Workplace; and co-editor of the Oxford Handbook on Work and Organization.

Areas of Expertise

Employee participation
Global economy
High Performance Work Systems
Human resources management
Industrial relations systems
Industry Studies
International and Comparative Workplace Studies
International and comparative political economy
Labor in Europe and the U.S.
Labor relations
Service sector
Technology and work
Telecommunications
Unions
Wage differentials and inequality
Work Teams/Work Process Redesign
Work and families

Other expertise

Service Management Strategies and Competitiveness, High Performance Work Systems, Teams and Group Processes, Telecommunications Industry, Internal Labor Markets and Institutions

Publications

Journal Articles

  • , , , , , & . . Trends in Real Estate Investment Trust Ownership of U.S. Health Care Properties.
  • , , & . . Hospital Ownership and Financial Stability: A Matched Case Comparison of a Non-Profit Health System and a Private Equity Owned Health System. Advances in Health Care Management, 20.
  • , & . . Private equity and public problems in a financialized world: an interview with Rosemary Batt. Real world economics review, 94.
  • , , & . . Path Dependency Versus Social Unionism in Healthcare: Bringing Employers Back In. Work and Occupations, 47(3), 406-436. (DOI:10.1177/0730888420919465)
  • , & . . The Agency Costs of Private Equity: Why do Limited Partners Funds Still Invest?. Academy of Management Perspectives. (DOI:https://doi.org/10.5465/amp.2018.0060)
  • , , & . . Strategic Dilemmas: How Managers use HR Practices to Meet Multiple Goals. British Journal of Industrial Relations, 57(3), 513-539. (DOI: https://doi.org/10.1111/bjir.12433)
  • . . When Wall Street Manages Main Street: Managerial Dilemmas, Sustainability, and Inequality. (DOI:doi.org/10.5871/jba/006.065)
  • , & . . “How Private Equity Firms are designed to Earn Big While Risking Little of Their Own.” . (PubMed Central:2017)
  • , , , & . . The Service-profit Chain in Call Centre Services.
  • , , , & . . The Influence of Capital Structure on Strategic Human Capital: Evidence from US and Canadian Firms. Journal of Management, 40(2), 422-448. (DOI:10.1177/0149206313508982)
  • , , & . . Implications of Financial Capitalism for Employment Relations Research: Evidence from Breach of Trust and Implicit Contracts in Private Equity Buyouts. British Journal of Industrial Relations, 51(3), 498-518.
  • , & . . Global Human Resource Management: Bridging Strategic and Institutional Perspectives. Research in Personnel and Human Resource Management, 31, 1-52.
  • , & . . The Scope and Trajectory of Strategic HR Research: Evidence from American and British Journals . International Journal of Human Resources Management, 23(9-10), 1739-62. (DOI:https://doi.org/10.1080/09585192.2011.610933)
  • , & . . An Employment Systems Approach to Turnover: HR Practices, Quits, Dismissals, and Customer Satisfaction. Academy of Management Journal, 54(4), 696-717.
  • , & . . How Supervisors Influence Performance: A Multi-level Study of Coaching and Group Management in Technology-mediated Services. Personnel Psychology, 63(265-298).
  • , , & . . Employer Strategies and Wages in New Service Activities: A Comparison of Coordinated and Liberal Market Economics. British Journal of Industrial Relations, 48(2), 400-435.
  • , , & . . Introduction: Institutional Change and Labor Market Segmentation in European Call Centers. European Journal of Industrial Relations, 15(4), 1-23.
  • , & . . How Institutions and Business Strategies Affect Wages: A Cross National Study of Call Centers. Industrial and Labor Relations Review, 62(4), 533-52.
  • , , & . . The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers. Industrial and Labor Relations Review, 62(4), 453-88.
  • , & . . Global Competition's Perfect Storm: Why Business and Labor Cannot Solve their Problems Alone. Academy of Management Perspectives, 21(2), 16-23.
  • , & . . The Economic Pay-offs to Informal Training in Routine Service Work. Industrial and Labor Relations Review, 61(1), 75-89.
  • . . "Who Benefits from Teams? Comparing the Outcomes for Managers, Supervisors, and Workers". Industrial Relations, 43(1), 183-213.
  • , , & . . The Revitalization of the CWA: Integrating Collective Bargaining, Political Action, and Organizing. Industrial and Labor Relations Review, 56(4), 573-589.
  • , & . . "Human Resource Practices as Predictors of Work/Family Outcomes and Employee Turnover. Industrial Relations, 42(2), 189-222.
  • , , & . . Employee Voice, Human Resource Practices, and Quit Rates: Evidence from the Telecommunications Industry. Industrial and Labor Relations Review, 55(4), 573-594.
  • . . "Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth. Academy of Management Journal, 45(3), 587-597.
  • . . "The Economics of Teams Among Technicians. British Journal of Industrial Relations, 39(1), 1-25.
  • , , & . . How Human Resource Practices and Industrial Relations Institutions Affect Managerial Pay. Personnel Psychology, 54(4), 903-934.
  • . . "Explaining Wage Inequality in Telecommunications Services: Customer Segmentation, Huma Resource Practices, and Union Decline". Industrial and Labor Relations Review, 54(2A), 425-49.
  • . . "Strategic Segmentation and Frontline Services: Matching Customers, Employees, and Human Resource Systems". International Journal of Human Resources Management, 11(3), 540-61.
  • . . "Work Organization, Technology, and Performance in Customer Service and Sales". Industrial and Labor Relations Review, 52(4), 359-564.
  • , & . . “Institutional Determinants of Deregulation and Restructuring: Comparative International Evidence from Telecommunications Services” . Cambridge Journal of Economics.
  • , , & . . "Innovation in Isolation: Labor-Management Partnerships in the United States". Economic and labour Relations Review.
  • , & . . "Worker Participation in Diverse Settings: Does the Form Affect the Outcomes?". British Journal of Industrial Relations, 33(3), 353-78.
  • , & . . "Policy Levers for High Performance Production Systems". Cambridge Journal of Economics.
  • , & . . "Employer Centered Training for International Competitiveness". Journal of Policy Analysis and Management, 12(3), 456-477.
  • , & . . "Policy Levers for High Performance Production Systems". In International Contributions to Labour Studies, annual labor issue of the Cambridge Journal of Economics.

Research Reports

Magazine Publications

Newspapers

Book Chapters

  • , & . . The Potential for Good Jobs in Hospitals and Outpatient Care. In Creating Good Jobs: An Industry-Based Strategy. (pp. 145-186). MIT Press.
  • , , , & . . The Quality of Jobs in Restaurants. In Creating Good Jobs: An Industry-Based Strategy. (pp. 187-235). MIT Press.
  • , & . . Are Lower Private Equity Returns the New Normal?. In The Routledge Companion to Management Buyouts. (pp. 248-277). Routledge.
  • , & . . The Financial Model of the Firm, the ‘Future of Work’, and Employment Relations. In The Routledge Companion to Employment Relations . (pp. 465-479). Routledge.
  • , , & . . The Networked Organization: Implications for Jobs and Inequality. In Making Work More Equal: Understanding the International, Societal, and Systemic Effects on the Organisation of Employment. (pp. 70-89). University of Manchester.
  • , & . . Investors as Managers: How Private Equity Firms Manage Labor and Employment Relations. In Financial Market Developments and Labor Relations. Labor and Employment Relations Associaton.
  • , , & . . Financial Intermediaries in the United States: Development and Impact on Firms and Employment Relations. Oxford University Press.
  • , & . . Mondialisation, Nouveaux Acteurs Financiers et Changement Institutionnel : Réflexions Sur l'Héritage du LEST. In Travail, Compétences et Mondialisation. Les Dynamiques Sociétales en Question. Armand Colin, Coll Recherches.
  • , , & . . Restructuring Customer Service: Labor Market institutions and Call Center Workers in Europe and the United States. In Low Wages in a Wealthy World, . (pp. 421-466). Russell Sage Foundation.
  • . . Service Strategies: Marketing, Operations, and Human Resource Practices. In The Oxford Handbook of Human Resource Management. Oxford University Press.
  • , , & . . Service Management and Employment Systems in US and Indian Call Centers. In Brookings Trade Forum 2005: Offshoring White-collar Work - The Issues and Implications. The Brookings Institution.
  • , & . . The Organization of Work. In Oxford Handbook of Work and Organization. Oxford University Press.
  • , , & . . "How and When Does management Matter? Job Quality and Career Opportunities for Call Center Workers". In Low Wage America: How Employers are Reshaping Opportunity in the Workplace. Russell Sage Foundation.
  • , , & . . "Spillover". In It's About Time: Adaptive Strategies Over the Life Course. Cornell University Press.
  • , & . . Work-life integration: Challenges and Organizational Responses. In It’s about time: Couples and careers. (pp. 310-331). Cornell University Press.
  • , & . . "Revisiting the Union-Performance Relationship: Evidence from Entrepreneurial Firms. In Managing People in Entrepreneurial Organizations: Advances in Entrepreneurship, Firm Emergence, and Growth. JAI Press.
  • , & . . "Telecommunications Services: Union-Management Relations in an Era of Industry Re-Consolidation". In Collective Bargaining: Current Defelopments and Future Challenges. IRRA.
  • , & . . "Deregulation and Restructuring in Telecommunications Services in the United States and Germany". In Labor, Business, Banks, and Change in Germany and the United States. W.E. UpJohn Press.
  • . . "Labor Market Institutions and Restructuring in Deregulated Telecommunications Services". In Creating Competitive Capacity. edition sigma Verlag.
  • . . "Work Organization, Technology, and Performance in Customer Service an Sales". In Proceedings of the 52nd NYU Conference on labor Law. Kluver Publications.
  • , & . . "Human Resource and Employment Practices in Telecommunications Services". In Employment Practices and Business Strategy. Oxford University Press.
  • , & . . "The United States". In Telecommunications: Restructuring of Work and Employment Relations Worldwide. Cornell University ILR Press.
  • . . "The Changing Nature of Managerial Jobs: Evidence From Telecommunications Services". In Broken ladders: Changing Managerial Careers and Internal Labor Markets. Oxford University Press.
  • , , & . . International Human Resource Studies: A Framework for Future Research. In Research Frontiers in Industrial Relations and Human Resources. Industrial Relations Research Association.

Research Bulletins

Policy Report

Books

  • , & . . Private Equity at Work: When Wall Street Manages Main Street. Russell Sage Foundation.
  • , , , & . . Oxford Handbook of Work and Organization. Oxford University Press.
  • , & . . The New American Workplace: Transforming Work Systems in the US. Cornell ILR Press. Third Printing.

Conference Proceedings

  • , & . . "Changes in Employment and Working Conditions Among Technical & Professional Workers".
  • . . "Changing Internal Labor Markets in Service and Sales Occupations.
  • , & . . "Labor Market Outcomes of Deregulation in Telecommunications Services.
  • . . "The Outcomes of Self-Directed Teams in Services".

Professional activities

  • How Do Franchise Brand Requirements and Unit Characteristics Affect HRM? Evidence from the Fast Food Industry. Presented to LERA. Virtual. 2021.
  • Hospital Ownership and Financial Stability: A Matched Case Comparison of a Non-Profit and Private Equity Owned Health System. Presented to LERA. Virtual. 2021.
  • How does the growth of franchise chains affect franchisees’ investment in HR management?”. Presented to LERA. Virtual. 2021.
  • “Institutional Legacies and Social Unionism in Healthcare: Bringing Employers Back in.”. Presented to Society for Advancement of Socio-economics. New York, NY. 2019.
  • Institutional Legacies and Social Unionism in Healthcare: Bringing Employers Back in. Presented to LERA. Cleveland, OH . 2019.
  • Institutional Legacies and Social Unionism in Healthcare: Bringing Employers Back in. Presented to Labor Research Action Network . Cleveland, OH. 2019.
  • Institutional Legacies, Union Power, and Organizational Restructuring in Healthcare. Presented to Rutgers University. New Brunswick, NJ. 2019.
  • The Agency Costs of Private Equity: Why do Pension Funds Still Invest?. Presented to Boston University Law School. Boston, MA. 2018.
  • Why Do Pension Funds Continue to Invest in Private Equity?. Presented to Yale Law School. New Haven, CT. 2017.
  • The Networked Organisation: Implications for Jobs and Inequality. Presented to University of Manchester, Manchester, England. Manchester, England. 2017.
  • Franchising, Job Quality, and the Role of Franchisors: Evidence from the U.S. Restaurant Industry. Presented to Academy of Management. Atlanta, GA. 2017.
  • Paying More for Less: Why invest in private equity?. Presented to Labor and Employment Relations Association. Anaheim CA. 2017.
  • Implications of Private Equity Activity in the Health Care Sector. Presented to University of Manchester. Manchester, England. 2016.
  • The U.S. Restaurant Industry: Franchise Ownership and its Effects on Human Resource Practices and Job Quality.. Presented to Labor and Employment Relations Association. Minneapolis, MN. 2016.
  • Author Meets Critics: Private Equity at Work. Presented to LERA. Pittsburgh, PA. 2015.
  • Investors as Managers: How Private Equity Firms Manage Labor and Employment Relations. Presented to Eastern Economics Association. NY, NY. 2015.
  • Managing Multiple Employee Groups and Its Consequences.. Presented to Academy of Management. Philadelphia PA. 2014.
  • The Restaurant Industry: Managing different occupational groups and its consequences.. Presented to LERA. Portland, Oregon. 2014.
  • New Financial Actors & Employment Relations: A Comparison of Private Equity in the US & EU. Presented to LERA. Denver, Colorado. 2010.

Honors and Awards

  • Simon and Hallsworth Visiting Fellowship, University of Manchester.
  • Sir John Cass Foundation Public Lecture: "Wall Street and Main Street: Management Dilemmas, Sustainability, Inequality”, British Academy, England.
  • Invited Keynote Address. 2016 “Implications of Private Equity Activity in the Health Care Sector.” Conference on ”Fairer Futures: Reshaping Care for Older People”, University of Manchester, England.
  • George R. Terry Book Award for Best Contribution to Management Knowledge, Academy of Management 2016 – Runner-up: Private Equity at Work: When Wall Street Manages Main Street (with Eileen Appelbaum), Academy of Management.
  • Invited Keynote Address. “Financial Innovation and Inequality: Challenges for Labor Research and Practice.”, International Conference of the Interuniversity Research Centre on Globalization and Work (CRIMT), HEC Montreal.
  • Academic Fellow Scholarly Achievement Award, Labor and Employment Relations Association.
  • HR Scholarly Achievement Award: Runner-Up, with Alex Colvin, Academy of Management.
  • Invited Keynote Address: The Impact of Financialization on Management and Employment Outcomes, British Sociological Association.
  • Invited Keynote Address. 20th Annual John Lovett Memorial Lecture, University of Limerick, Ireland.
  • HR Scholarly Achievement Award Finalist, Academy of Management.
  • Invited Keynote Address, 40th Anniversary LEST, Laboratoire Economique et Social du Travail, Centre de Recherche National de Science (LEST,CNRS), Aix-en-Provence, U. of Marseille, France.
  • Invited Keynote Address. “Beyond the Enterprise: Widening the Horizons of International HRM, Cardiff University, UK.
  • Otto Monsted Guest Professor, Danish Technical University, Copenhagen, Denmark..
  • Hallsworth Visiting Professor, Manchester Business School, U. of Manchester, UK.
  • Invited Keynote Address. “In Search of Balance: Human Resource Studies in the 21st Century, Dutch HRM Network, Tilburg University, Netherlands.
  • Invited Public Lecture: Milton Derber Lecture, University of Illinois.
  • International Visiting Fellow, 2006. University of Warwick, UK, Advanced Institute of Management, Economic and Social Research Council, UK.
  • Invited Keynote Address: The Relevance of HR in the Global Economy, Monash University and Kings College, London.
  • Invited Keynote Address: The Globalization of Service Work, Manchester University, UK.
  • HR Scholarly Achievement Award: Best Paper in HR Studies, Acadamy of Management.
  • Scholar in Residence, Russell Sage Foundation.
  • Outstanding Young Scholar Award, Industrial Relations Research Association.
  • Teaching Award, General Mills Award for Best Graduate Teaching, ILR School, Cornell University.
  • Outstanding Undergraduate Teaching Nomination, Cornell Inter-Fraternity Council.
  • Zenon and Clotilde Zannetos Ph.D. Thesis Prize for the Best Dissertation, Sloan School, MIT.
Edit this profile if it's yours.