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Who We Are

The National Conflict Resolution Service (NCRS) is a nonprofit collaboration between the Cornell ILR School and the American Arbitration Association (AAA).

Since 1945, the Cornell ILR School has been an avid supporter of the labor-management community through training, assessments, and conflict assistance. Continuing and building on this long history, NCRS' mission is to establish a central, trusted, and national hub to coordinate the high quality labor dispute resolution, training, facilitation, and conflict management and prevention services available across ILR. This hub is built on a foundation of neutrality, excellence, and public service values.

NCRS brings together some of the most experienced conflict resolution professionals in the nation — ensuring parties have access to trusted, effective support when it matters most. 

Javier Ramirez

  • Executive Manager, National Conflict Resolution Service

Harry Katz

  • Director of Scheinman Institute
  • Jack Sheinkman Professor of Collective Bargaining

Sally Klingel

  • Executive Director of Scheinman Institute

John August

  • Director, Healthcare Labor Relations

Dan McCray, Esq.

  • Director of Labor Relations Professional Programs

Ellen Gallin Procida

  • Director Labor-Management Relations Programs, Public Sector
  • Labor Arbitrator and Mediator

Katrina Nobles

  • Director of Conflict Programs for the Scheinman Institute on Conflict Resolution

Sarah Miller Espinosa

  • Mediation and Arbitration Senior Associate

Cheryl Teare

  • Senior Extension Associate, Labor Relations Programs